Shipping Policy

ORDER PROCESSING:

Please allow 7-14 business days to process your order. You will receive an email with your tracking number once your order has been shipped. If there are unexpected delays within this timeframe, we will contact you directly.

DOMESTIC FLAT RATE SHIPPING

Domestic orders are shipped using NZ Post. A flat rate shipping fee of $15 + $1 for every item applies to standard shipping within New Zealand. This is subject to change at any time.

Estimated shipping times from our shipping provider are as follows:

New Zealand

  • North Island: 2-3 business days

  • South Island: 3-5 business days

If your address is rural, please select the 'Rural' shipping option at checkout. If the incorrect option is chosen, we will send an invoice for the additional amount before dispatching your order.

If it has been more than two weeks since you placed your order, and you have not received your order, please get in touch with us and we will follow this up for you. However, it is normal to expect some delays from the postal service during busy holidays.

LOST OR STOLEN PACKAGES

Once your package is in the hands of the postal service, we are not responsible for delays, losses, or damages in transit. However, we will do our best to assist you in filing claims or following up with the postal service.

Please make sure you input the right shipping address during checkout, this will reduce the possibility of the postal service misplacing your delivery. We take no responsibility if you have provided an incorrect address.

If you have entered in your address incorrectly during checkout, please let us know as soon as possible. It's important that we are able to change your address before it is shipped out.

We are not responsible for lost or stolen packages or packages delayed in transit.

NON REFUNDABLE SHIPPING

Shipping fees are non-refundable, as they cover carrier costs. If an item is returned for any reason, the original shipping charge will not be refunded.

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If you have any problems with placing an order online through our website, please do not hesitate to contact us. We will try our best to help and assist you!